To remove your account data from the RU Broadband app, please follow these steps:

Open the RU Broadband app>Settings (gear icon in the lower right) > Account and Admins > Edit > Remove Account

This will remove your name, email address, and password data from the app. 

If you have questions or concerns please call Riviera Customer Service at 251-943-5001.

DVR provides you with the ability to record your favorite programs all season long, in addition to allowing you to pause and rewind live TV. You can even set REMINDERS so you don't miss shows you want to watch.

Using your DVR is easy. When you want to record a program, press the RECORD button. When you want to pause TV, press the PAUSE button. It's that simple.

Recording capacity depends on the video format that is being used. For digital programs, you have approximately 80 hours of storage space, and with high-definition you have approximately 25 hours with a DCH 6416.

You can keep your favorite programs as long as you want, or until the drive is full, then you will have to delete programming to free up space for more recordings.

With a dual-tuner, you can watch one program while recording another. You can even record two of your favorite programs at the same time while watching a recorded program.

You will need an HDTV/DVR converter box and a remote. 

You may record Pay-Per-View programs like any other program.

You can watch a previously recorded program while you are recording a live program by accessing the DVR menu. However, if you change channels while recording two programs, a screen will appear asking you to confirm this channel change and stop the recording.

Yes! As long as you have the DVR connected to a high-definition television (HDTV), you can watch HDTV programming as well as record it on your DVR.(You must be subscribed to a tier that contains HD programming)

The DVR timer is synchronized with the program guide. If a broadcaster starts the program a minute earlier than the program guide's scheduled time, the DVR will miss that first minute. It is good practice to start your recording a few minutes early and stop a few minutes late to adjust for any early starts or late endings caused by the programmer.

Due to cost restraints, we are unable to carry all of the channels that we have received requests for at this time. But, as more subscribers sign up for digital service, it will become more economical to add programming.

Digital Service will give you access to more than 200 channels of great quality programming...this includes 30 digital basic channels, 30 music channels and access to Pay Per View and Premium Channels.

Digital cable gives you a much clearer picture and allows Pay Per View capabilities which gives you more choices in programming. This allows you to decide what you watch and when.

Yes. There will be a $50.00 installation charge.

No. We will need to come to the property to do the installation.

There will be a one-time charge of $50.00 and a monthly Set Top Box charge of $5.95.

Check other televisions in your house to see if the problem exists on those too or just the one. If it is happening on all of your televisions, please call customer service at 251-943-5001. 

If the problem only exists on one television, check the connection at the wall and on the television. Also verify that the television is on the correct input. If your problem persists, call customer service at 251-943-5001.