Connect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Online, phone, mail, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Public Awareness Plan

The Pipeline Safety Improvement Act of 2002 requires each pipeline and gas distribution utility operator to evaluate the effectiveness of its public awareness programs and make improvements where necessary. Operations and communications experts from many Nationally recognized organizations developed API RP 1162 to provide guidance for what constitutes an effective public awareness program. On June 24, 2004 the Office of Pipeline Safety (OPS) proposed to incorporate RP 1162 by reference in its pipeline safety regulations (49 CFR Part 192). A final rule published in the May 19,2005 Federal Register requires operators to create a written public awareness plan which follows RP 1162 guidelines by no later than June 20, 2006.

Riviera Utilities is a sponsor company participating in the Alabama Public Awareness Cooperative Training (APACT) program. The APACT program is a program developed by the Alabama One Call Center. In an effort to assist members in complying with RP 1162 Alabama One Call has developed a written plan to meet some of the requirements of the public awareness rule. Their plan is based on the model provided by the American Public Gas Association and Safety and Compliance Evaluation, Inc. and includes the requirements in RP 1162 that address pipelines and gas distribution system public awareness issues.

This program will be known as the Alabama Public Awareness Cooperative Training (APACT). An APACT oversight committee has been established from representatives of sponsoring companies who are participating in this program. This oversight committee has reviewed and approved the APACT plan. Riviera Utilities written public awareness will be based upon the APACT model, the American Public Gas Association model, and the Safety and Compliance Evaluation, Inc. model.

For more information, choose a topic below:

If you have a gas emergency or suspect a leak, leave the location and call 251-943-5001.

2025-01-27 10:11