Connect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Online, phone, mail, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Newsroom

Hurricane Sally 9/17/20
Posted on: September 17, 2020

RU crews are working to restore power to more than 42,000 meters that are currently without power, due to Hurricane Sally. Please try to stay off the roads and...

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Wastewater Update
Posted on: September 17, 2020

Heavy rainfall throughout the Riviera service territory inundated the wastewater collection and treatment system.  Riviera is currently processing wastewater at...

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Hurricane Sally SSO
Posted on: September 16, 2020

Due to the damage from Hurricane Sally, we are experiencing multiple sanitary sewer overflows. Follow the latest updates about current SSOs at...

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Hurricane Sally Update 9/16
Posted on: September 16, 2020

While still assessing the damage to its electrical system, RU crews are beginning to restore power to over 46,000 meters that are currently without power, due to...

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Boil Water Notice
Posted on: September 16, 2020

For the health and safety of our residents and out of an abundance of caution, Riviera Utilities has issued a BOIL WATER NOTICE to all Riviera Utilities customers on...

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Phone Issues
Posted on: September 15, 2020

We are currently experiencing issues with our 251-943-5001 number, and are working with the phone company to resolve. ...

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Hurricane Sally 2020
Posted on: September 15, 2020

Riviera Utilities is monitoring and preparing for the potential impact of Hurricane Sally. All utility employees are fully prepared, secured, and on standby. ...

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SSO 8/25
Posted on: August 25, 2020

Riviera Utilities experienced a Sanitary Sewer Overflow (SSO) August 25, 2020, on Underwood Road (CR24) just west of US 59 and just east of Abacus Drive. The SSO...

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AMEA Salutes Alabama's Linemen
Posted on: June 01, 2020

Without them, we’d be sitting in the dark, freezing cold or unbearably hot. We wouldn’t be able ...

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COVID-19 Energy Credit
Posted on: May 27, 2020

Riviera Utilities understands that COVID-19 has impacted many of our customers and we want to assure you that we’re here to help. ...

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2024-12-27 08:39