Connect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Online, phone, mail, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Statement regarding water conservation notice | August 2024


On Monday, August 12, we experienced abnormally low levels in our tanks due to high temperatures, lack of rain, and heavy irrigation. 

Thanks to the conscious effort of our willing customers to conserve water, our tanks have returned to normal levels. That said, we ask that each household and business keep water conservation in mind as this heat wave persists. Small changes, like watering outside of peak hours or only running full loads of laundry or dishes, make a real difference. 

We understand the widespread frustration. Rest assured, Riviera Utilities' utility professionals and leadership have several projects in the works, including additional wells, plant expansions, and new tanks to ensure our infrastructure can withstand the growth of Baldwin County. As a not-for-profit public utility fueled by your neighbors, family members, and friends, we put everything we've got back into our system to ensure our homes and local businesses have the essential services they need to operate. Exponential growth will always have an impact, but we have planned for that. Mother Nature's plans are a bit more difficult to predict, and our area has experienced extremely high heat with minimal precipitation over the past few weeks.

We're lucky to have almost 300 employees working to improve the quality of life for our customers by serving as an excellent public utility provider, employer, and corporate citizen. And we are thankful for the community and customers who support us along the way. 

Statement Regarding Water Conservation Notice | August 2024
2024-10-25 07:50