At approximately 10:45AM on 7/29/21, a contractor, who was directional drilling a cable service, drilled through a sanitary sewer force main near the intersection of Michigan Avenue and S. McKenzie Street. The damage to the force main resulted in an SSO that affected the adjacent drainage ditch and storm drain near at this intersection and approximately 1,000 feet south along S. McKenzie Street. It is estimated that the total volume of the SSO was approximately 5,000 gallons. The damage to the force main has been repaired and the area is being cleaned and disinfected.
Connect Services
- Access our online Customer Service Portal 24 hours a day, 7 days a week.
- Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
- Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.
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Offices Open: 8:00 AM to 5:00 PM, Monday - Friday
Disconnect Services
Online, phone, mail, or stopping by the office.
We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.
Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday
