Connect Services

  1. Access our online Customer Service Portal 24 hours a day, 7 days a week.
     
  2. Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
     
  3. Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.

Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Disconnect Services

Online, phone, mail, or stopping by the office.

We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.


Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday

Foley - (251) 943-5001 Daphne - (251) 626-5000

Riviera Utilities begins upgrading meter technology across service area


Riviera Utilities is undergoing essential system maintenance across all of our service areas. Our electric, natural gas, and water customers will be receiving an upgraded AMI meter. Advanced Metering Infrastructure (AMI) is now a standard, essential tool that will provide you with important usage information while enhancing our ability to detect usage anomalies, and water and gas leaks.

What you can expect:

  • A Riviera Utilities contractor will visit your home or place of service in a marked vehicle to upgrade your system. You will receive a notification before the visit.

  • You may experience a brief interruption in service as the contractor performs the upgrade. Water customers might need to run their faucets for a few minutes after the service change.

  • Our contractor will leave a door hanger on your door with details to notify you that the upgrade has been completed.

  • Riviera electric and water customers do not have to be present for the change-out. Our gas customers must be present for the change-out because our technicians must enter the home to re-light the pilot. We ask that all customers secure their pets and double-check that their meter is accessible to our subcontractors.

Benefits of the Upgrade:

  1. Efficient Readings: The new remote technology allows for faster and more efficient readings.

  2. Early Leak Detection: The upgraded system identifies leaks or abnormal usage early, preventing potential damage or high bills.

  3. Instant Outage Response: These meters will immediately alert our technicians when there is an interruption in service, allowing our crews to respond more efficiently to outages.

If you have any questions regarding these system updates, please call our customer service lines during normal office hours. 

Riviera Utilities Begins Upgrading Meter Technology Across Service Area
2024-10-29 09:34