Riviera Utilities is undergoing essential system maintenance across all of our service areas. Our electric, natural gas, and water customers will be receiving an upgraded AMI meter. Advanced Metering Infrastructure (AMI) is now a standard, essential tool that will provide you with important usage information while enhancing our ability to detect usage anomalies, and water and gas leaks.
What you can expect:
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A Riviera Utilities contractor will visit your home or place of service in a marked vehicle to upgrade your system. You will receive a notification before the visit.
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You may experience a brief interruption in service as the contractor performs the upgrade. Water customers might need to run their faucets for a few minutes after the service change.
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Our contractor will leave a door hanger on your door with details to notify you that the upgrade has been completed.
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Riviera electric and water customers do not have to be present for the change-out. Our gas customers must be present for the change-out because our technicians must enter the home to re-light the pilot. We ask that all customers secure their pets and double-check that their meter is accessible to our subcontractors.
Benefits of the Upgrade:
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Efficient Readings: The new remote technology allows for faster and more efficient readings.
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Early Leak Detection: The upgraded system identifies leaks or abnormal usage early, preventing potential damage or high bills.
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Instant Outage Response: These meters will immediately alert our technicians when there is an interruption in service, allowing our crews to respond more efficiently to outages.
If you have any questions regarding these system updates, please call our customer service lines during normal office hours.
