UPDATE: We have finished restoration of Hwy 31 in Spanish Fort east of Hwy 181 along with the entire Town of Loxley. If you are in any of these areas and are still without power, please contact us through our automated emergency response system at 251-943-4999 or 251-625-4999.
Connect Services
- Access our online Customer Service Portal 24 hours a day, 7 days a week.
- Come to our office: Please come to the office in your area and ask to see someone in Customer Service. You will need to have the physical address of the home or business where the service is needed. A picture ID is required.
- Via Fax, Mail or In-Person: You may download an application from this website ( go to download forms). Complete the application and fax, mail, or bring it to the office with you for completion of service application. A picture ID is required.
Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday
Disconnect Services
Online, phone, mail, or stopping by the office.
We will need your name, account number, service address, telephone number, and forwarding address to process your disconnect. You may download an application from this website ( go to download forms ). If you are moving, remember, you are responsible for all account charges until you notify Riviera Utilities to close your account. Be sure to contact your local office for immediate service.
Feel Free to call us!
Offices Open: 8:00 AM to 5:00 PM, Monday - Friday
